If you are a business based on Instagram, you must be well aware of all the DMs that you receive regularly. But how does one manage it efficiently? How can you use this feature to connect better with your customers or your followers maybe real or received after one Buy Real Instagram followers?
Here are a few ways you can set up an Instagram DM workflow for your business:
- Set a tone in which you will reply to DM
The tone in which you interact with people can affect a customer’s decision a lot. If you want to sound professional, then you might want to talk straight to the point and answer professionally.
Similarly, if you want to create a more approachable and friendly sort of interaction then you may think about using emojis or playful tactics to make your conversation fun and lively.
Overall it is better if you use a friendlier and softer tone as compared to a teaching one.
2. Set a proper schedule for Instagram DM workflow
You may want to assign people to reply to queries, complaints, and comments. One person may be available on weekdays and for weekends someone else can do the job.
You can also split the whole week or days in between a team.
If a query requires a detailed conversation, you might want to ask an email address or phone number from your customer so you can talk in detail.
3. Set your replying hours
Any DM should be responded before 6-10 hours. Obviously, no one can be 24/7 available on Instagram so this time should be made clear on your profile to your followers. ( Increase your number of engagement and know how to Buy Instagram likes uk)
4. Use Template Messages
Not every time you need to write a long reply, so create some ready to use replies that you can use in case of a hurry. These replies should have something fun and according to your brand image. You may also use GIFs wherever necessary.
Use some symbols or emojis if you want the conversation to be more fun. There is an option of Instagram Quick Replies which you can use and enter a few basic replies you can use instantly.
5. Keep in touch with your old customers
Involve your regular followers and keep them updated about your brand, any new promotions, or sales. You can also create a custom-discount code for them and send it to them. Also whenever you deliver them their order, add a custom thank you note so it remains special.
The way to manage your Instagram DM can be a bit of a difficult task. While as a business you might be interested in how to buy Instagram followers UK, but retaining old ones is also important. You should be interacting with them on a regular basis, keep them updated and included in all future projects. Instead of ignoring DMs and people, manage a proper strategy on how to handle them efficiently and professionally.